Gaming Laboratories International (GLI) has welcomed Alicia Monahan as a Client Services Executive, further strengthening their client services team. Based at the Las Vegas lab, Alicia brings a wealth of experience in the gaming industry to her new role.
A Multifaceted Background:
Alicia Monahan’s impressive career includes roles such as Release and Deployment Manager for Resorts World Las Vegas, where she oversaw change management and project management processes. She has also worked as a Gaming Business Analyst for both Resorts World Las Vegas and Barona Resort and Casino. Additionally, Alicia served as an Application Technical Specialist III and Key Client Manager for Konami Gaming.
A Valuable Addition:
GLI’s Chief Commercial Officer, Ian Hughes, expressed his excitement about Alicia’s addition to the team, noting her diverse background in the gaming industry, which encompasses both operator and supplier experience. This versatility is expected to provide significant value to GLI’s clients as they navigate the dynamic landscape of the gaming industry.
Continued Growth in Client Services:
This appointment follows GLI’s commitment to bolstering its client services division. In 2022, the company promoted Patrick Cottingham to the role of Client Services Manager, while Jamie Garcia and Christos Karountzos advanced to Senior Account Executives. These developments highlight GLI’s dedication to providing top-notch support and services to its clients.
Ginnie Hollis as Director of Engineering:
In addition to Alicia Monahan’s appointment, GLI recently named Ginnie Hollis as Director of Engineering. Ginnie previously served as Senior Manager of Engineering. In her new capacity, she is responsible for streamlining processes and testing services for GLI’s igaming clients. Her role also involves facilitating communication among igaming operators, regulators, and suppliers to address regulatory and operational needs.
GLI continues to strengthen its client services team, and the addition of Alicia Monahan with her broad industry experience is a testament to the company’s commitment to delivering valuable insights and services to its clients. The ongoing growth and promotion within the division highlight GLI’s dedication to providing comprehensive support and services to meet the evolving needs of the gaming industry.