In a move to enhance player protection and responsible gambling practices, iGaming Ontario (iGO) has announced plans to initiate a request for proposals (RFP) in early 2024. The objective is to develop a centralized self-exclusion solution, streamlining the process for players to self-exclude from all Ontario-regulated iGaming operators through a single registration. This innovative approach aims to prioritize player ease, transparency, and security while fostering a non-stigmatized and supportive environment.
Request for Proposals (RFP) Timeline:
iGaming Ontario is set to issue an RFP in early 2024, inviting responsive and agile companies capable of building modern, innovative, and secure cloud-based Software as a Service (SaaS) solutions.
The chosen solution will play a crucial role in establishing and maintaining trust and confidence among a diverse range of stakeholders in the evolving iGaming landscape.
Centralized Self-Exclusion Solution:
The central focus of the initiative is to create a unified self-exclusion system, allowing players to exclude themselves from all Ontario-regulated iGaming operators seamlessly.
The winning bidder will be required to integrate the solution with all operator systems, enabling efficient player self-exclusion registration, renewal, and reinstatement.
Key Features of the Solution:
Emphasis on Player-Focused Approach: The solution is designed to be user-friendly, ensuring a straightforward and accessible self-exclusion process for players.
Non-Stigmatized and Supportive: The system will be implemented in a non-stigmatized, non-judgmental manner, prioritizing player support and understanding.
Transparency and Security: iGaming Ontario underscores the importance of a solution that is transparent and secure, benefiting both players and operators.
Viability and Collaboration:
The proposed solution should be viable for licensees to implement, contributing to a seamless integration across the iGaming ecosystem.
The successful bidder will enter into a multi-year partnership with iGaming Ontario, focusing on developing best-in-class experiences through innovative technology.
iGaming Ontario’s forward-thinking approach to responsible gambling is evident in its plan to introduce a centralized self-exclusion solution. By streamlining the self-exclusion process and prioritizing player-centric features, the initiative seeks to elevate player protection standards in the Ontario-regulated iGaming market. As technology and innovation take center stage, this endeavor aims to set new benchmarks for transparency, security, and responsible gaming practices in the evolving landscape of iGaming.