The Star Entertainment Group, an Australian resort operator, has announced the appointment of Robbie Cooke as its new Managing Director and Chief Executive Officer (CEO). Cooke, currently the CEO of Tyro Payments, brings extensive experience in leading major ASX 200 listed companies and driving transformation in regulated environments. His appointment comes at a crucial time as regulatory bodies scrutinize The Star’s operations, particularly its anti-money laundering processes and connections to junkets associated with organized crime groups.
Robbie Cooke’s Accomplished Career:
Robbie Cooke is a trusted and respected CEO, known for his successful tenure as Managing Director and Group CEO of the Tatts Group from 2013 to 2018. During his time at Tatts Group, Cooke oversaw a comprehensive transformation program and secured valuable license agreements with state governments. His leadership was also instrumental in building Wotif.com into a market-leading business in the hotel sector amidst significant industry disruption. Most recently, as CEO of Tyro Payments, Cooke steered the company through the post-Financial Services Industry Royal Commission environment, focusing on risk culture, employee engagement, and driving strong transaction growth.
Appointment amidst Regulatory Reviews:
The Star Entertainment Group currently faces reviews of its operations in both New South Wales and Queensland. In New South Wales, the ongoing review is nearing its conclusion, with concerns raised about the operator’s anti-money laundering practices and its associations with junket operators tied to organized crime. The counsel assisting the investigation has argued that there is insufficient evidence to support the continuation of The Star’s license. In Queensland, a separate review is set to commence, focusing on the operator’s acceptance of China UnionPay payments, which are typically prohibited for gambling transactions.
Restoring Confidence in The Star:
With his appointment, Robbie Cooke aims to restore confidence in The Star Entertainment Group amid the ongoing reviews and scrutiny. His extensive experience in operating within regulated environments, driving transformations, and leading large workforces positions him well to navigate the challenges faced by the company. Cooke will prioritize continuity by overseeing an ongoing renewal program that addresses governance, culture, training, and technological enhancements. Recognizing the resilience and dedication of The Star’s thousands of team members, Cooke emphasizes the importance of outstanding customer service in delivering business success.
Leadership Changes and the Path Forward:
Robbie Cooke becomes the fourth CEO of The Star Entertainment Group in 2023, following the resignation of Matt Bekier amidst the New South Wales review. Initially, Chairman John O’Neill assumed the role of executive chair but later stepped down just before giving evidence in the review. Geoff Hogg then became acting CEO, while Ben Heap took on the role of interim chairman. Cooke’s appointment brings stability and experienced leadership to the organization, signaling a renewed focus on addressing the challenges and implementing necessary changes.
Robbie Cooke’s appointment as the new Managing Director and CEO of The Star Entertainment Group reflects the company’s commitment to navigating the ongoing regulatory reviews and revitalizing its operations. Cooke’s proven track record of driving transformations, managing regulated environments, and fostering employee engagement positions him as an ideal leader to guide The Star through this critical period. With a comprehensive renewal program already underway, the organization aims to address governance, culture, training, and technological enhancements, ultimately ensuring continuity and delivering exceptional customer service.