Grand Casino Hotel Resort has recently entered into a strategic agreement with Agilysys, a leading technology solutions provider, to elevate customer experiences at the land-based casino. By incorporating cutting-edge technology and a focus on hospitality metrics, Grand Casino aims to prioritize both staff and guests, thereby enhancing the Return on Experience (ROE).
Technological Advancements for Seamless Operations
Grand Casino Hotel Resort’s Chief Technology Officer, Justin Dunsworth, highlights the transformative impact of Agilysys solutions on hotel and casino operations. The cloud-native solutions have streamlined processes, enabling guests to select their preferred seats at restaurants during reservation. The interoperability feature also facilitates easy utilization of player club points and tribe-wide gift cards as payment, reducing the need for maintaining separate infrastructure.
Contactless and Mobile Self-Service F&B Ordering
Agilysys offers a game-changing service for contactless and mobile self-service food and beverage (F&B) ordering. This system can be seamlessly deployed in restaurants, bars, or hotel rooms, providing guests with a convenient and safe dining experience. Darren Student, Agilysys VP of Sales, emphasizes the importance of leveraging technology to empower gaming and hospitality players, allowing them to stand out in a competitive market.
Personalized Itinerary Management for Guests
One of the key features introduced by Agilysys is a personalized itinerary management system. Guests can now access and manage their individual itineraries, empowering them to make room upgrades, book treatments, and manage other reservations independently. This level of personalization enhances the overall guest experience, making their stay more enjoyable and tailored to their preferences.
ROI and Infrastructure Efficiency
Justin Dunsworth underscores the success of the partnership with Agilysys by citing the positive impact on Return on Investment (ROI) and infrastructure efficiency. By adopting Agilysys technology, Grand Casino Hotel Resort has successfully reduced the need to maintain its own infrastructure for various applications. This strategic move has proven to be a highly worthwhile investment for the casino, optimizing both operational efficiency and financial returns.
Agilysys’ innovative technology solutions have positioned Grand Casino Hotel Resort at the forefront of the gaming and hospitality industry. The focus on enhancing customer experiences through personalized services, seamless operations, and advanced functionalities reflects a commitment to excellence. As the industry continues to evolve, strategic partnerships with technology leaders like Agilysys will play a pivotal role in shaping the future of casino and hotel operations. Grand Casino Hotel Resort’s success story serves as a testament to the transformative power of cutting-edge technology in delivering unparalleled experiences for both staff and guests.