Crown Perth, part of the Australian gaming group Crown Resorts Limited, has named David Tsai as its new CEO. Tsai brings nearly two decades of experience in integrated resorts, having spent over 15 years at MGM Resorts International. In his new role, Tsai will be responsible for leading Crown Perth’s remediation action plan, addressing the recommendations of the Perth Casino Royal Commission. This appointment follows the takeover of Crown Resorts Limited by private equity firm Blackstone, which pledged to uphold the highest standards of compliance and integrity. Tsai’s appointment is significant as Crown Resorts aims to rectify previous compliance issues and establish itself as a leader in safe and responsible gaming.
Remediation Action Plan and Independent Monitor:
As CEO of Crown Perth, Tsai will spearhead the implementation of the remediation action plan. Working closely with the newly appointed Independent Monitor, Paul Steel, Tsai will ensure that the recommendations of the Perth Casino Royal Commission are carried out. This move is part of Crown Resorts’ commitment to addressing the findings of investigations into its operations.
Crown Resorts’ Compliance Issues:
Crown Resorts has faced significant scrutiny and regulatory action in recent years. In February 2021, it was deemed unsuitable to operate a casino in Barangaroo, Sydney, due to evidence of money laundering on its premises. Subsequently, an investigation found that Crown had engaged in illegal and unethical conduct, leading to its ruling as unsuitable to operate a casino in Victoria. These findings highlight the need for substantial remediation efforts and cultural transformation within the organization.
The Importance of Tsai’s Leadership:
Crown Resorts CEO Ciarán Carruthers expressed confidence in Tsai’s ability to lead Crown Perth through this critical phase. Tsai’s extensive experience in the industry and his dedication to effecting genuine cultural change make him well-suited to the task. His leadership will be instrumental in reshaping the company’s operations and ensuring that Crown Perth becomes a beacon of excellence in the delivery of safe and responsible gaming and entertainment.
Commitment to Guest Experience and Employee Engagement:
Tsai recognizes the significance of Crown Perth as a world-class property, offering premium amenities and exceptional entertainment. He is committed to delivering on the reform and remediation plan, focusing on cultural transformation and aligning the company’s practices with the highest standards of compliance and integrity. Tsai values the contributions of Crown Perth’s more than 6,000 team members and aims to foster a shared understanding and passion for creating outstanding guest experiences.
The appointment of David Tsai as CEO of Crown Perth marks a pivotal moment in the company’s history as it seeks to rectify compliance issues and rebuild its reputation. Tsai’s leadership will be crucial in implementing the remediation action plan and driving cultural transformation. With a commitment to safe and responsible gaming, Crown Perth aims to become a world leader in the industry. As Tsai assumes his role, the focus will be on delivering exceptional experiences for guests while maintaining a strong commitment to compliance, governance, and integrity.