In the wake of evolving regulations and growing awareness regarding gambling-related harm, Epic Risk Management has taken proactive steps to update its Interaction Masterclass service. The service, fully accredited and renowned for its efficacy, has undergone adaptation to align with the latest guidelines set to take effect from 12 September 2022. With a focus on identifying, preventing, and evaluating harm associated with gambling, the updated guidelines emphasize the importance of effective player interactions for operators.
Adapting to Regulatory Changes
Since the initial announcement of regulatory changes in June, Epic Risk Management has been diligent in ensuring its Interaction Masterclass remains at the forefront of compliance and effectiveness. These changes, totaling 14 requirements, signify a shift towards more proactive measures in addressing gambling-related harm. Dan Spencer, Director of Safer Gambling at Epic Risk Management, underscores the significance of these updates, emphasizing the necessity for operators to engage in confident and constructive conversations with players.
Empowering Through Education
Epic Risk Management’s commitment to reducing gambling harm spans across 27 countries, where it has implemented tailored programs aimed at empowering individuals and organizations. Central to these efforts is the provision of comprehensive training that draws from lived experiences, ensuring a nuanced understanding of gambling risks. Through its updated Interaction Masterclass, Epic Risk Management continues to equip operators with the necessary tools and strategies to navigate the complexities of player interactions effectively.
The Impact of Training
The success of Epic Risk Management’s training initiatives is evident in the tangible outcomes observed over the last 18 months. Participants in the Interaction Masterclass report an average increase in confidence and ability by 20%, highlighting the transformative nature of the program. As regulatory bodies such as the Gambling Commission emphasize the importance of proactive player interactions, Epic Risk Management remains steadfast in its mission to facilitate meaningful and impactful conversations within the industry.
Epic Risk Management’s updated Interaction Masterclass stands as a testament to its ongoing commitment to safer gambling practices. By embracing regulatory changes, leveraging lived experiences, and prioritizing education, the consultancy continues to empower operators worldwide in their efforts to mitigate gambling harm. As the landscape of responsible gambling evolves, Epic Risk Management remains dedicated to driving positive change and fostering a culture of informed decision-making within the industry.