The National Gambling Support Network, previously known as ‘The National Gambling Treatment Service,’ has released updated figures concerning individuals seeking assistance for gambling-related issues. This network, commissioned by GambleAware, comprises 11 distinct organizations across Great Britain. The data provides valuable insights into the accessibility and effectiveness of support services for individuals struggling with gambling problems.
Timely Support Services
During the period from October to December 2023, individuals seeking help for gambling-related issues were offered a treatment session with a trained professional within an average of three and a half days. This statistic underscores the commitment of the National Gambling Support Network to providing swift and responsive support to those in need.
Moreover, the organizations within the network reached out to individuals seeking treatment in just 1.3 days on average during the same three-month period. This rapid response time highlights the proactive approach adopted by the network to engage individuals and provide timely assistance.
Increasing Demand for Support
The demand for support services continues to escalate, as evidenced by the record-breaking numbers of calls and online chats received by the National Gambling Support Network in January 2024. A total of 4,816 interactions were recorded during this month, marking the sixth instance of a monthly record being surpassed since the beginning of 2023. This surge in demand underscores the critical need for accessible and effective support systems for individuals affected by gambling harms.
Impactful Interventions
Since April of the previous year, over 28,000 individuals have benefited from brief interventions offered by the National Gambling Support Network. These interventions, typically consisting of conversations lasting 20 minutes or more, have proven to be instrumental in addressing gambling-related issues and providing much-needed support to those seeking help.
Statements from Stakeholders
Anna Hargrave, the Chief Commissioning Officer of GambleAware, emphasized the preventive role of the National Gambling Support Network in mitigating the harms associated with gambling. Hargrave highlighted the network’s commitment to ensuring easy access to treatment and support services throughout Great Britain. She acknowledged the significant impact of these services on individuals’ lives and emphasized the crucial role played by third-sector providers in supporting communities across the country.
Gambling Minister Stuart Andrew stressed the importance of accessible support services for individuals struggling with gambling. He noted the increase in calls to the National Gambling Helpline as a testament to the necessity of providing timely and effective assistance to those in need. Andrew highlighted government initiatives aimed at preventing gambling-related harms, including stake limits for online slot games and financial risk checks, underscoring the commitment to funding research, prevention, and treatment programs through a levy on gambling companies.
The data and statements from stakeholders paint a comprehensive picture of the evolving landscape of support services for gambling harms in Great Britain. The National Gambling Support Network, commissioned by GambleAware, continues to play a pivotal role in providing timely interventions and support to individuals affected by gambling-related issues. As demand for these services grows, it is imperative to prioritize accessibility, effectiveness, and preventive measures to address and mitigate the harms associated with gambling.