The Charity Commission has concluded its investigation into GambleAware, affirming that the organization is in good standing without any criticism or findings against it.
Investigation Background
Earlier in 2024, the Good Law Project filed a complaint against GambleAware, challenging the charity’s independence and questioning the quality of its services. The complaint sparked a detailed investigation by the Charity Commission, which sought to determine whether GambleAware had been unduly influenced by the gambling industry and whether it was fulfilling its charitable duties effectively.
GambleAware’s Response
In response to the allegations, Zoe Osmond, the CEO of GambleAware, strongly refuted the claims. She described the accusations as based on misleading and outdated information. Osmond emphasized that GambleAware has robust governance and commissioning practices designed to ensure that its operations remain independent of the gambling industry. She further highlighted the essential role of maintaining trust in the charity’s support services, stressing that inaccurate media reports could undermine public confidence and harm individuals in need of assistance.
Charity Commission’s Findings
The Charity Commission’s investigation has concluded with a clear endorsement of GambleAware’s practices. In a formal communication, the regulator confirmed that the investigation had been closed without any criticism or findings against the organization. The Commission expressed satisfaction with the steps taken by GambleAware to ensure its independence from the gambling industry and to mitigate reputational risks related to its funding model.
Specifically, the Commission stated it was assured that the charity’s reliance on industry funding does not affect decision-making regarding its activities. The Commission’s statement reflected confidence in GambleAware’s governance processes, including the role of its Lived Experience Council, which provides valuable advice and direction to the charity’s activities.
Implications and Reactions
The closure of the investigation without any negative findings is a significant development for GambleAware. It not only validates the charity’s practices but also reinforces the importance of maintaining transparency and robust governance in the charitable sector. By addressing the concerns raised and demonstrating the effectiveness of its policies, GambleAware has strengthened its position and continued its commitment to supporting individuals affected by gambling-related issues.
The Charity Commission’s decision marks a positive outcome for GambleAware, affirming the charity’s adherence to its independence and charitable duties. The investigation’s closure without criticism underscores the integrity of GambleAware’s operations and governance. Moving forward, GambleAware is poised to continue its vital work in the field of gambling addiction support, with renewed confidence in its practices and public trust.