The Netherlands has taken significant steps to promote responsible gambling by implementing the Cruks system, which aids players in monitoring their gambling behaviors and seeking assistance when necessary. The recently updated Cruks website, cruksregister.nl, aims to simplify the process of setting temporary gambling stops, while introducing a reflection period for players who wish to unsubscribe after their self-imposed hiatus. Since its launch on October 1, 2021, in conjunction with the country’s legal iGaming market opening, over 38,000 players have already enrolled in the Cruks scheme.
The Purpose of Cruks:
Cruks was introduced by the Kansspelautoriteit (KSA), the Dutch Gambling Authority, to comply with the Remote Gambling Act (Wet Kansspelen op afstand, Koa), which requires the establishment of a central database for individuals denied access to high-risk games of chance. The primary goal of Cruks is to provide licensed games of chance providers with a tool to verify whether users are registered in the system. By doing so, these providers can ensure that individuals who have chosen to self-exclude cannot engage in gambling activities within the Netherlands or via Dutch operators from overseas.
Updated Features of Cruks:
The recent enhancements to the Cruks system, as reflected in the revamped website, offer improved functionalities to better support players in managing their gambling habits. Key features include:
a. Flexible Gambling Stop Duration: Players now have the option to set a minimum gambling stop duration of six months, with the ability to extend it for a longer period if desired.
b. Controlled Unsubscription: Previously, players could instantly unsubscribe from the Cruks system. However, with the updated version, those who opt for a gambling stop longer than six months can only unsubscribe after the initial six-month period has elapsed. This measure promotes a more thoughtful approach and discourages impulsive decisions regarding gambling resumption.
c. Reflection Period: To further prevent impulsive unsubscriptions, the new version of Cruks incorporates an eight-day reflection period. This period allows players to reconsider their decision to unsubscribe, providing additional time for self-reflection and assessment of their gambling behavior.
Encouraging Responsible Gambling:
The implementation of the Cruks system and its recent updates align with the Dutch government’s commitment to fostering responsible gambling practices. By empowering players with greater control over their gambling habits and promoting self-awareness, the system aims to:
a. Prevent Excessive Gambling: The ability to set temporary gambling stops encourages individuals to take breaks from gambling, thereby reducing the risk of developing addictive behaviors and associated financial, social, and mental health issues.
b. Facilitate Self-Assessment: The reflection period integrated into the updated Cruks system promotes self-assessment, enabling individuals to evaluate their gambling habits, recognize potential warning signs, and make informed decisions about their continued participation in gambling activities.
c. Provide Supportive Resources: The Cruks website offers a wealth of information and resources, such as helpline contacts and guidance on responsible gambling practices. These resources are instrumental in assisting individuals who may need help in addressing and managing potential gambling-related issues.
With more than 38,000 players voluntarily enrolling in the Cruks system, the Netherlands has demonstrated its commitment to creating a safer and more responsible gambling environment. By employing tools like Cruks, players can actively monitor and control their gambling habits, while licensed games of chance providers can ensure compliance with self-exclusion measures. The ongoing efforts to refine and improve the Cruks system reflect a progressive approach to responsible gambling, emphasizing player well-being and the prevention of gambling-related harms in the Netherlands.