The Ontario Lottery and Gaming Corporation (OLG) has taken a significant step forward in its commitment to responsible gambling with the launch of My PlayBreak, an expansion of its existing PlaySmart program. My PlayBreak offers customers enhanced flexibility and choice by rebranding the self-exclusion program, allowing individuals to take a break from gambling activities at Ontario casinos, Charitable Gaming Centers, or online on OLG.ca. This comprehensive initiative introduces several new features designed to prioritize the well-being of players and provide better access to support services. Let’s delve deeper into the key aspects of this groundbreaking program.
Defined, Renewable Term Lengths:
My PlayBreak introduces defined, renewable term lengths ranging from three to five years. This enhancement empowers individuals to customize their self-exclusion period based on their personal preferences and requirements. By offering different term lengths, OLG recognizes that responsible gambling is not a one-size-fits-all approach and aims to cater to the diverse needs of its customers.
Optional Check-In Calls:
Acknowledging the importance of timely intervention, My PlayBreak includes an option for customers to receive check-in calls from the Responsible Gambling Council (RGC) staff. These calls ensure that participants have access to continuous support and, when necessary, are promptly referred to appropriate treatment and assistance services. The proactive approach of check-in calls enhances the effectiveness of the program and fosters a more caring and compassionate environment for those seeking help.
Simplified Return to Play Process:
To streamline the reintegration process after the self-exclusion term ends, My PlayBreak introduces a simplified Return to Play process. This clear and concise set of steps enables individuals to rejoin gambling activities or renew their participation with ease. The user-friendly nature of this process ensures that responsible gaming practices remain a top priority, even after the self-exclusion period has concluded.
Supportive Approach to Term Violations:
In a move towards a more empathetic approach, OLG is revising its policies concerning term violations within the My PlayBreak program. By adopting a supportive stance, OLG aims to encourage participants to seek help, free from fear of punitive measures. This shift aligns with the voluntary focus of the program and reinforces the commitment to a safer and more sustainable gaming experience for all.
Integration Across Multiple Product Lines:
My PlayBreak is a pivotal component of OLG’s PlaySmart portfolio, which emphasizes responsible gambling across various product lines. By integrating responsible gambling tools seamlessly, OLG aims to create a holistic and unified approach to safeguarding the well-being of its customers. This comprehensive strategy ensures that responsible gambling is an integral part of every gambling experience, whether at a casino, gaming center, or online platform.
The launch of My PlayBreak marks a significant milestone in the responsible gambling landscape. OLG’s commitment to promoting healthy habits and sustainable play shines through its sophisticated PlaySmart portfolio. By introducing flexible term lengths, check-in calls, simplified return processes, and a supportive approach to term violations, My PlayBreak sets a precedent for person-centered responsible gambling initiatives. With the collaboration and support of the Responsible Gambling Council, OLG is empowering its customers to make informed decisions about their gambling activities, fostering a safe and enjoyable gaming environment for everyone involved.