The Hippodrome Casino has embarked on a transformative two-year partnership with EPIC Risk Management, aimed at launching a pioneering staff training program. This collaboration seeks to equip licensed and unlicensed staff with essential knowledge and skills to identify and address gambling-related harm effectively.
Empowering Staff to Promote Responsible Gambling:
The program will encompass 20 workshops and four group evaluation sessions, providing comprehensive training for Hippodrome Casino employees.
EPIC Risk Management’s expertise will empower casino staff to recognize signs of risk and harm in player activity.
Key focus areas include vulnerability, reducing stigma, meaningful interactions, and enhancing staff confidence in addressing sensitive topics with customers.
The Significance of Employee Training:
Joanna Whitehall, EPIC’s Sustainability Manager, emphasized the importance of this initiative, acknowledging that such training hasn’t been standard practice in casinos.
By empowering staff to intervene and address gambling harm proactively, the program aims to prevent harm before it occurs.
Casino employees will learn to apply their training to real-world scenarios, fostering a safer environment for players.
Positive Impact and Outlook:
Sam Douglas, The Hippodrome Casino Director of Business Services, expressed enthusiasm about the partnership’s positive impact on the team.
The collaboration with EPIC Risk Management aligns with the casino’s commitment to creating a safe and responsible gambling environment.
EPIC Risk Management’s expertise extends beyond The Hippodrome Casino, as they continue to work on gambling harm reduction programs globally, including initiatives with the University of Michigan.
The Hippodrome Casino’s partnership with EPIC Risk Management signifies a progressive step towards promoting responsible gambling and preventing gambling-related harm. By investing in employee training, the casino aims to foster empathy, understanding, and a safer gaming environment. This initiative showcases the commitment of both organizations to address critical issues surrounding gambling harm and underscores the importance of proactive measures within the industry.