Batavia Downs Gaming & Hotel in New York has adopted the QCI Enterprise Platform – Nimble Edition for its gaming operations. This innovative tool is currently being integrated throughout the property, with training for the venue’s marketing, player development, and casino operations teams set to commence soon.
Elevating the Customer Experience
Batavia Downs Gaming & Hotel is thrilled to announce its partnership with Quick Custom Intelligence (QCI) and the implementation of the QCI Enterprise Platform – Nimble Edition. As the platform is deployed, the venue’s staff aims to explore new avenues to enhance the overall customer experience at Batavia Downs.
Henry Wojtaszek, President & CEO of Batavia Downs Gaming & Hotel, expressed his excitement, stating, “We are excited to begin using the QCI Enterprise Platform. As the platform rolls out, our staff will find new ways to enhance the customer experience here at Batavia Downs. We are looking forward to working alongside QCI’s knowledgeable team in developing a strategy that will help us continue to provide exceptional customer service and record-breaking revenues to our municipalities.”
QCI’s Nimble Edition for Enhanced Operations
The QCI Enterprise Platform – Nimble Edition has been specifically designed for gaming and hospitality industries. It seamlessly aligns player development, marketing, and gaming functions with real-time operational tools, offering valuable insights and enhanced operational efficiency.
Andrew Cardno, CTO of QCI, emphasized the importance of tailored solutions, saying, “Batavia Downs Gaming & Hotel’s decision to select our Enterprise Gaming Platform shows the importance of continually developing products that truly fit our customers’ needs. The Nimble Edition was developed specifically for casinos with under 1,000 slots, allowing their hosts, marketing executives, and casino operations team to function in a modern data-enriched environment.”
With over 4,000 gaming executives around the world currently utilizing the QCI platform, Batavia Downs Gaming & Hotel joins a growing list of establishments benefiting from QCI’s industry-leading solutions.
Expanding Partnerships
The selection of the QCI Enterprise Platform is part of a broader trend in the gaming industry, with various establishments recognizing the value of adopting advanced technologies to enhance their operations and provide superior customer service.
Batavia Downs Gaming & Hotel’s decision to embrace QCI’s technology underscores the industry’s commitment to continually evolving and meeting the dynamic needs of its patrons.
Legislative Developments in New York
In a related development, Senator Joseph P Addabbo Jr introduced Senate Bill S4856 in February, seeking to legalize online casino gaming in New York. The bill includes provisions for regulating online slots, table games, and live dealer games. It outlines licensing criteria for destination resort casinos, racetracks, Indian tribes with gaming compacts, and operators with existing online sports betting licenses.
These legislative moves reflect the industry’s evolution and efforts to offer a comprehensive gaming experience to players in both physical and digital spaces.