Ocean Casino Resort and Konami Gaming have announced a strategic partnership aimed at introducing cutting-edge casino technology to the renowned 20-acre luxury destination on Atlantic City’s iconic boardwalk. Leveraging Konami’s SYNKROS as its core gaming enterprise management system, Ocean is poised to pioneer several first-to-market features in New Jersey, enhancing both guest experiences and operational efficiency.
Core Technologies and Features:
Ocean has chosen Konami’s SYNKROS, an award-winning gaming enterprise management system, to bring a new wave of technology to its casino floor. The partnership includes the implementation of Konami’s Konetic employee mobile application and SYNK31 Title 31 / Anti-Money Laundering (AML) system. These features are set to elevate Ocean’s service standards and ensure compliance with industry regulations.
Optimizing Efficiency and Guest Experiences:
Bill Callahan, the general manager for Ocean Casino Resort, expressed anticipation for the partnership, highlighting the goal to present guests and team members with innovative technology that maximizes efficiency and improves customer experiences. The adoption of Konami’s industry-leading technology is expected to introduce a range of features to Ocean’s casino floor, setting new standards in the industry.
Key Solutions:
With the SYNKROS launch, Ocean guests will benefit from a suite of new and convenient bonusing and funding options. The award-winning mobile app Konetic will streamline various casino employee tasks, providing a seamless online workflow for activities such as jackpot hand pays, dispatching alerts, cash can processing, and progressive signs monitoring. Additionally, the integration of SYNK31 positions Ocean as an early adopter of a fully integrated Title 31 / AML compliance system.
Vision for Future Growth:
Tom Soukup, Senior Vice President & Chief Systems Product Officer at Konami Gaming, emphasized the commitment to Ocean’s growth success, customer service strength, and market differentiation. The partnership reflects Ocean’s investment in state-of-the-art gaming technology and innovative systems to enhance operations and elevate the overall guest experience.
Timeline and Implementation:
The conversion to Konami’s SYNKROS and associated technologies is expected to be completed before the summer of 2024, marking a significant milestone in Ocean Casino Resort’s pursuit of excellence in the gaming and hospitality industry.
The collaboration between Ocean Casino Resort and Konami Gaming signifies a commitment to innovation, efficiency, and an elevated guest experience. As Ocean embraces state-of-the-art technologies and pioneers new features, the partnership positions both entities at the forefront of the evolving landscape of casino entertainment and management systems. The completion of this conversion is anticipated to set new benchmarks for the industry, reinforcing Ocean’s reputation as a premier luxury destination.