In a move to strengthen protections for at-risk customers, the Gambling Commission unveiled new regulations set to come into effect on September 12. These regulations, described as “stronger and more prescriptive,” will significantly enhance monitoring obligations for iGaming operators. To assist operators in preparing for these changes, the Commission has issued updated guidance, accessible on its website.
Enhanced Monitoring Practices
Under the upcoming rules, operators will be expected to implement more robust monitoring practices. The 27-page guidance document provides detailed instructions on how operators should interact with customers once the new rules take effect.
Identification of Vulnerable Customers
A key focus of the regulations is the identification of vulnerable customers. The guidance outlines specific indicators of harm that operators must be vigilant about, emphasizing the need for proactive measures.
Utilization of Automated Systems
The guidance also advises on the use of automated systems and processes to enhance customer monitoring and intervention when necessary.
Evaluation of Customer Interactions
Operators will be required to evaluate the impact of their interactions with customers to assess potential risks and intervene appropriately.
Compliance Deadline and Industry Expectations
Andrew Rhodes, CEO of the Gambling Commission, emphasized the deadline for full compliance by September 12. He highlighted the critical role of operators in preventing gambling harm, particularly amidst economic challenges.
Enforcement Measures
The Commission reiterated its commitment to enforcement, stating that failure to comply with the new regulations will result in enforcement actions.
Future Consultation on Key Risks
Looking ahead, the Commission announced plans for a consultation focusing on addressing specific risks, including binge gambling and risks faced by financially vulnerable individuals.
The new regulations mark a significant step forward in the industry’s efforts to tackle gambling-related harm. By setting clearer guidelines and expectations, the Gambling Commission aims to ensure a safer environment for all customers involved in iGaming activities. Compliance with these regulations is not just a legal requirement but a moral imperative, particularly in light of current economic challenges.
The gambling industry plays a vital role in safeguarding customers from harm. With the implementation of these new regulations and the comprehensive guidance provided by the Gambling Commission, operators have a clear roadmap to enhance their monitoring and intervention practices. The forthcoming consultation on key risks underscores the Commission’s commitment to continually improving safeguards against gambling-related harm.