Grand Casino Luzern has announced its collaboration with Regula, a document and biometric verification service, to enhance customer compliance in its online casino, mycasino. The partnership aims to streamline the verification process and improve accuracy by automating the document verification process using Regula’s Document Reader SDK. This integration will allow mycasino players to upload their identification documents, which will be automatically scanned and validated for authenticity. In cases where suspicious documents are flagged, trained experts will assess them on a case-by-case basis. By implementing this solution, Grand Casino Luzern aims to enhance efficiency, maintain compliance standards, and reduce the manual workload for staff.
Streamlining Customer Verification:
Traditionally, mycasino players had to manually submit pictures of their identification documents for verification by the casino’s staff. With the integration of Regula’s Document Reader SDK, this process will be automated. The solution can recognize the type of identity document used, scan relevant data fields, and validate their authenticity. This automation reduces the potential for inaccuracies and speeds up the verification process, providing a seamless experience for customers.
Improved Compliance and Reduced Workload:
Grand Casino Luzern’s partnership with Regula will enhance compliance with regulatory requirements by ensuring the accurate verification of customer identities. By automating the process, the casino aims to reduce the workload for its staff, allowing them to focus on other critical tasks. The integration of Regula’s solution will enable Grand Casino Luzern to maintain high standards for quality and compliance while operating more efficiently.
Suspicious Document Alerts:
In the event that an identification document is flagged as suspicious by the Regula Document Reader SDK, mycasino will be alerted. Trained experts will then assess the flagged document on a case-by-case basis to determine its authenticity and validity. This additional layer of scrutiny ensures that potential fraudulent activities are promptly addressed, enhancing the security and integrity of the online casino.
Positive Outcome and Future Prospects:
Wolfgang Bliem, CEO at Grand Casino Luzern, expressed satisfaction with the partnership, highlighting the positive outcome it has achieved. Implementing Regula’s solution has enabled the casino to improve efficiency while upholding its commitment to quality and compliance. The collaboration with Regula aligns with the casino’s objective of providing a seamless and secure online gambling experience for its customers.
Integration with BW2 and Private Cloud Platform:
Regula was recommended to mycasino by its partner company, BW2. As part of the collaboration, Regula’s services will be integrated into BW2’s private cloud platform. This integration will further enhance the efficiency and effectiveness of the identity verification process, contributing to a smoother customer experience.
Enhancing Identity Verification and Compliance:
Henry Patishman, Executive VP, Identity Verification Solutions at Regula, emphasized the increasing importance of identity verification and compliance for businesses across various industries. He acknowledged the challenge this task presents and emphasized the value of finding suitable solutions to establish a streamlined and secure process. Regula is honored to assist Grand Casino Luzern in elevating its online gambling business through smooth and secure identity verification, ensuring compliance with regulatory standards.
Grand Casino Luzern’s partnership with Regula represents a significant step towards enhancing customer compliance in its online casino, mycasino. The integration of Regula’s Document Reader SDK automates the verification process, improving accuracy and reducing the manual workload for staff. This collaboration demonstrates the casino’s commitment to providing a secure and seamless gambling experience while maintaining compliance with regulatory requirements. By leveraging advanced technology and strategic partnerships, Grand Casino Luzern continues to enhance its operations and deliver outstanding services to its customers.