Golden Entertainment, in collaboration with Quick Custom Intelligence (QCI), is set to revolutionize the customer experience across all its Nevada-based casinos and taverns with the deployment of QCI Host. Following a successful pilot program in the Laughlin market, Golden Entertainment is now eager to introduce this game-changing solution to its properties, including the renowned Stratosphere Casino Hotel Skypod, six other casinos, and 64 taverns. QCI Host’s innovative customer relationship management platform promises to drive incremental revenue through enhanced player development and event management solutions, solidifying the operator’s commitment to exceptional service and increased customer loyalty.
Expanding QCI Host Across Golden Entertainment Properties:
Golden Entertainment’s decision to expand the implementation of QCI Host throughout its enterprise comes after experiencing significant positive results during the pilot phase. Ross Gdovin, Vice President of Marketing for Golden Entertainment, expresses excitement about the upcoming deployment, recognizing the potential of QCI Host as a true differentiator in driving revenue growth. The highly configurable player development product empowers the player development team with a powerful tool to analyze their book of business efficiently and execute on their findings promptly, providing a competitive edge in the highly competitive Nevada market.
Innovation at the Core: Unified Gaming Platform:
Up in Northern Nevada, Legends Bay Casino and Casino Fandango resorts have selected Quick Custom Intelligence’s Unified Gaming Platform for two of their venues. This move highlights the increasing importance of innovative technologies that cater to the evolving demands of the gaming industry. The Unified Gaming Platform promises to streamline operations, enhance customer engagement, and drive revenue growth for these prominent gaming establishments. As more operators recognize the value of advanced player development and analytical tools, QCI continues to position itself as a leading provider of cutting-edge solutions in the casino sector.
Financial Report: Golden Entertainment’s Q3 Performance:
In the third quarter financial report, Golden Entertainment witnessed a modest decline of 1% in revenue, amounting to $279 million, compared to the same period in 2021. Net income saw a significant year-on-year decrease of 52%, settling at $14 million, while adjusted EBITDA experienced a 17% reduction, amounting to $61.1 million. The adjusted EBITDA margin for the quarter stood at 22%, down from 26% in Q3 of 2021. Despite these challenges, gaming remained the primary revenue driver for Golden Entertainment, contributing $188.4 million. While facing headwinds, the company’s strategic partnership with QCI and the adoption of innovative technologies like QCI Host and Unified Gaming Platform are expected to boost future earnings and customer loyalty.
Golden Entertainment’s strategic collaboration with Quick Custom Intelligence marks a significant milestone in their journey to deliver unparalleled customer experiences and drive revenue growth. The deployment of QCI Host across all Nevada-based casinos and taverns, including the iconic Stratosphere Casino Hotel Skypod, demonstrates their commitment to innovation and customer satisfaction. As the gaming industry continues to evolve, partnerships with forward-thinking technology providers like QCI are crucial for operators to stay competitive and thrive in a dynamic market. With a focus on cutting-edge player development and analytical solutions, Golden Entertainment is poised to overcome current challenges and emerge as a stronger player in the gaming landscape.