Mount Airy Casino Resort, Pennsylvania’s prestigious AAA Four-Diamond casino and premier adults-only resort, has announced the appointment of Ben Koff as Chief Operating Officer and General Manager. Pending approval by the Pennsylvania Gaming Control Board, Koff’s extensive experience in the gaming and hospitality sectors positions him to lead Mount Airy’s executive team. With a career spanning over 16 years, Koff’s diverse background in marketing, finance, and operations will play a pivotal role in enhancing the resort’s guest experience and operational excellence.
A Storied Career:
Ben Koff brings a wealth of industry knowledge and expertise to his new role at Mount Airy Casino Resort. With an impressive track record working for renowned companies such as Caesars Entertainment, Golden Nugget, Carnival Corporation, sbe Entertainment Group, and Scarlet Pearl Casino Resort in Mississippi, Koff’s contributions have spanned various facets of the gaming and hospitality landscape.
A Visionary Leader:
Lisa DeNaples, Mount Airy owner and managing trustee, expressed her confidence in Koff’s appointment, citing his extensive expertise and passion for delivering exceptional service. Koff’s strategic vision and operational acumen align seamlessly with Mount Airy’s commitment to providing a world-class guest experience. As Koff takes the reins as Chief Operating Officer and General Manager, the resort anticipates his instrumental role in driving innovation and excellence.
A Luxurious Haven:
Situated amidst the breathtaking Pocono Mountains, Mount Airy Casino Resort boasts an array of luxurious offerings, including nearly 1,700 slot machines, 80 table games, and a dedicated sportsbook. Celebrating its 15th anniversary through October 2023, the resort continues to be a beacon of sophistication and entertainment.
Koff’s Mandate:
In his new role, Ben Koff will oversee the entire spectrum of Mount Airy’s operations, encompassing gaming, guest services, human resources, financial performance, and sales and marketing. As a strategic leader, Koff is committed to upholding Mount Airy’s brand standards, delivering personalized service that exceeds guest expectations. His comprehensive approach to managing the resort’s operations underscores his dedication to enhancing every facet of the guest experience.
A Commitment to Excellence:
With a Master’s in Business Administration from UCLA’s Anderson School of Management and a Bachelor of Science from Northwestern University, Evanston, Illinois, Koff’s academic background complements his extensive industry experience. His unique blend of strategic thinking, operational finesse, and commitment to service excellence positions him to drive Mount Airy Casino Resort to new heights of success.
The appointment of Ben Koff as Chief Operating Officer and General Manager heralds a new chapter for Mount Airy Casino Resort. Koff’s leadership, honed through years of diverse industry roles, underscores the resort’s dedication to providing unparalleled luxury and entertainment. As Mount Airy continues to evolve and enhance its offerings, Koff’s vision and expertise will play a pivotal role in shaping the resort’s legacy as a premier destination for gaming and hospitality.