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UK & EuropeDutch Regulator Raises Concerns About Delayed Intervention for Problem Gamblers

Dutch Regulator Raises Concerns About Delayed Intervention for Problem Gamblers

The Kansspelautoriteit (KSA), the Dutch gambling authority, has issued a report shedding light on concerns related to the timely intervention by gambling companies to assist potential problem players. The report underscores the KSA’s commitment to ensuring the safety of players and the responsible operation of the gambling industry in the Netherlands.

KSA’s Investigation on Duty of Care:
The KSA commissioned an extensive report to investigate the fulfillment of the duty of care by ten gambling providers. The report’s findings have raised concerns about the responsiveness of these providers in addressing issues related to problem gambling.

KSA’s Commitment to Player Safety:
René Jansen, Chairman of the Gaming Authority, emphasized the KSA’s prioritization of safe play. The authority takes seriously any indications that providers may not be fulfilling their duty of care to players. The KSA is committed to intervening when necessary to ensure a secure gaming environment.

Proposed Regulatory Changes:
In response to the report’s findings, the KSA intends to enhance its policies and recommend legislative and regulatory amendments to the Ministry of Justice & Security. These changes aim to bolster responsible gambling measures and better protect players.

Key Findings of the Report:
A significant revelation from the report is that some gambling companies are deemed inadequate in promptly and effectively intervening when players exhibit excessive gaming behavior or signs of potential gambling addiction. This underscores the need for more robust safeguards.

Adjustments to Responsible Gambling Policy:
Based on the report’s conclusions, the KSA will adjust various aspects of its responsible gambling policy. These adjustments include strengthening the obligation for real-time monitoring, expanding the criteria for assessing gaming behavior, and mandating the suspension of accounts belonging to problem players until appropriate interventions have been implemented.

The KSA’s report sheds light on the critical issue of delayed intervention for potential problem gamblers within the Dutch gambling industry. The authority’s commitment to player safety and responsible gambling is evident in its proactive approach to addressing these concerns. The proposed regulatory changes and policy adjustments underscore the KSA’s dedication to creating a safer and more responsible gaming environment in the Netherlands.

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