PAGCOR has set new limits on cashback and rebate offers for electronic gaming operators in the Philippines. The rules add tighter controls to one of the country’s fastest-growing gambling segments.
The May 7 memorandum caps cash rebates at 1.5% for slot machine games, electronic bingo, numeric games and sports betting. The cap applies to rebates linked to player turnover or deposits. Cashback based on player net losses is capped at 15% across all electronic games.
Operators need approval before offers go live
The rules apply to gaming venue operators, gaming system administrators, integrated resort licensees, gaming affiliates and support service providers. Any rebate or cashback program now needs approval from PAGCOR’s Electronic Gaming Licensing Department before launch.
Operators must submit details on program tiers, qualification rules, minimum deposits, wagering requirements, rates, maximum cashback or rebate amounts, game coverage and settlement terms. The added review gives PAGCOR more control over how operators use promotions to attract and retain players.
For electronic games outside the main capped categories, PAGCOR will review the proposed rebate rate and consider the return-to-player level of each game before approval. This gives the regulator a way to review other electronic game products separately.
Rebates can no longer reduce GGR
PAGCOR also changed how the offers must be treated in operator accounts. Cash rebates and cashback must be recorded as marketing expenses and cannot be declared as gaming losses. They also cannot be deducted when computing gross gaming revenue.
The memo also blocks operators from combining cashback or rebate programs with other cash incentives if the combined offer would exceed the new limits. Programs launched without approval, or above the allowed rates, can face regulatory action.
Online gaming has become a larger part of the Philippine gambling sector. In 2025, electronic games overtook licensed casinos as the biggest contributor to gross gaming revenue, adding pressure on PAGCOR to manage competition without stopping digital growth.
Existing offers get a short transition
Previously approved programs that do not meet the new rules may continue only until their approved end date or May 15, whichever comes first. PAGCOR will not allow extensions, renewals or changes to those non-compliant offers beyond the transition period.
After that, all cashback and rebate programs must follow the new promotional rules for electronic games. The change gives licensed operators little time to adjust bonus calendars, affiliate campaigns and customer retention offers.
