Colombia’s National Council of Games of Chance has opened consultation on new responsible gambling rules for territorial games sold through online channels. The draft applies to lottery, permanent chance betting and Raspa&Listo operators that use the internet as a sales channel.
The proposal would add stricter player protection rules for operators in this part of the market. Comments are open until May 13, 2026, at 5 p.m. local time.
Operators would need responsible gambling programs
The draft would require authorised operators to implement responsible gambling programs across three groups: players without risk factors, players who have shown signs of loss of control and non-players. That approach would require territorial operators to do more than show basic warnings.
They would need prevention, monitoring and response tools for players using online sales platforms. They would also need to keep protections visible for people who are not active gamblers.
Self-exclusion would cover websites and retail points
Operators would need to introduce a voluntary self-exclusion form and maintain a self-exclusion register. The tool would have to be visible both on websites and at physical points of sale.
The minimum exclusion period would be 30 days. If the player does not ask to end the exclusion after the chosen period, it would renew for the same length of time.
During that period, operators would have to block the player from making purchases through their technology platforms. That would make self-exclusion an operational control, not just a customer support record.
Risk checks would move onto operator websites
The proposal would also require operators to add a risk identification test to their websites. The tool was created by Coljuegos to help identify problem gambling behaviour and suggest self-control measures.
Operators would also need to appoint a qualified professional to lead the responsible gambling program. That person would have to file half-year reports on the impact of the measures, including figures on self-excluded users, to the CNJSA technical secretariat.
Six-month transition would follow approval
The draft gives affected companies six months from publication in Colombia’s Official Gazette to adopt the required technical, information and operating measures. The consultation period now gives operators and other stakeholders a short window to comment before the council finalises the text. If approved, the rules would add a new compliance layer for lottery and chance operators selling through online channels.
